Call Centers in Insurance – Challenges and Best Practices
WHY YOU SHOULD READ THIS?
Call centers ininsurancecreate both resource challenges but also opportunities.
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The ProNavigator BLOG
Insights Into Everything Insurance
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Posts about Insurance:
Help! I’m Drowning in Duplicated Docs: Which Version Is the Correct One?
I have a 10-year-old son who likes to take pictures when he gets access to a phone. It’s cute to watch him taking pictures.
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There Is Just Too Much Insurance Knowledge Out There
Read More“The information you have is not the information you want.The information you want is not the information you need.The information you need is not the information you can obtain.The information you...
From Silos to Cooperation: Tapping into Institutional Knowledge To Fuel Collaboration
“ᴄᴀɴ ʏᴏᴜ ᴇᴍᴀɪʟ ᴛʜᴀᴛ ꜰɪʟᴇ ᴛᴏ ᴍᴇ? ɪ ʜᴀᴛᴇ ᴜꜱɪɴɢ ᴛᴇᴀᴍꜱ”– Overheard on a Video Call (yes, we were using Teams)
True, effective collaboration is messy.
Collaboration is like magic, it is hard to see it...
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Knowledge on Mute: How WFH Makes Your Company Forget What It Knows
“My cat is now my official productivity consultant. He stares disapprovingly at me whenever I take a break, which is surprisingly effective.” – Anonymous Work From Home Employee
2020 was such a...
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The Forest For The Trees – Preserving and Growing The Value of Your Company’s Institutional Knowledge
In last week’s article, I discussed how the technology exists for any company to quickly stand up a robust wiki as a way to manage institutional knowledge. In this week’s article, I want to go back...
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The Exodus of Expertise – A Strategy for Documenting and Safeguarding Your Company’s Specialized Knowledge
Pretty much every company has a Greta.
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