ProNavigator's founder, Joseph D'Souza, called his insurance carrier with what he thought was a quick question about his policy. More than 90 minutes later, he was still on hold.
Frustrated with the poor customer service, Joseph couldn't believe that such an impactful industry could not answer a simple customer question. The carrier lost Joseph's business, but the idea for ProNavigator was born.
In 2016, ProNavigator launched the first-ever insurance chatbot to improve sales and customer service capabilities for insurance organizations. In 2019, we broke new ground by creating the first knowledge management platform for insurance, powered by natural language processing, to help insurance professionals get quick, accurate answers. Today, we continue to push the boundaries, integrating large language models that are accurate and secure.
Believe in the work. Take pride in what you do. Honor your commitments.
Relationships matter. Life happens – empathize. We value a diversity of people, opinions, & experiences.
Relationships matter. Life happens – empathize. We value a diversity of people, opinions, & experiences.
We win & lose together.
Collaboration makes us stronger.
Assume everyone has good intentions.
Always communicate openly and freely Be honest. Say it like it is. Be generous with what you know.
Try new things - it's okay to make mistakes along the way. Push yourself and others to grow. Play to win.
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