Founded over eighty years ago, Northern Insurance Brokers is part of Navacord and is one of the largest independent insurance brokerages in Northern Ontario. The company continues to grow across Northern Ontario, serving clients who value the local touch it provides, coupled with the national strength of Navacord’s backing.
With growth came the increasing challenge of managing key information from insurance carriers and the company’s own internal processes. Brokers were losing too much time searching for information or looking to management to help with client questions.
ProNavigator has significantly improved Northern Insurance Brokers' day-to-day operations. The user-friendly and easy-to-navigate platform provides immediate access to key information and reliable updates from insurance companies. With ProNavigator, the company’s brokers operate more independently, new hires onboard more quickly, and management has regained much of the time previously required for coaching and questions.
● Full-service brokerage
● Founded in 1941
● Offers Personal and Commercial Insurance Solutions
● Serves all of Northern Ontario with offices in Sault Ste Marie & Sudbury
As it continued to grow across Northern Ontario, Northern Insurance Brokers was seeking ways to operate more efficiently, find information faster, and be more responsive to its clients. The company also needed to ensure it was using up-to-date information from its insurance providers.
Northern Insurance Brokers chose the ProNavigator platform to provide its team with immediate access to forms, manuals, updates, and other key information, enabling them to address questions more quickly and serve clients more effectively.
“We love ProNavigator! It has freed up our management team's time, made our brokers much more independent, and has been a huge help with training and onboarding. Overall, it's been one of the biggest advancements in our insurance operations in a long time!”
After deploying ProNavigator, the company realized a number of significant benefits:
● Immediate access to forms and manuals through ProNavigator
● Faster, more reliable access to updates from insurance companies
● Improved training with reduced time for onboarding
● More consistent messaging and education for team members and clients
● Grealy improved the ability for brokers to operate independently
● Time savings for management with reduced need for coaching and questions
The adoption of ProNavigator has provided Northern Insurance Brokers with faster, more consistent access to key documents and updates from insurance companies. This access has enhanced the client experience and equipped brokers to work independently. The company has benefited greatly from faster onboarding, a reduced need for management to provide guidance and address questions, and improved speed and consistency in day-to-day operations.
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