Knowledge is Your Superpower.
Use AI to Capture and Scale it
FOR P&C INSURERS, MGA'S, AND AGENTS
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The Knowledge Management Platform
Built for Insurance.
AI at ProNavigator
In 2016, we launched the first-ever insurance chatbot to improve our clients’ sales and customer service capabilities. In 2019, we broke new ground by creating the first knowledge management platform for the Insurance sector, that uses natural language processing to understand and answer staff questions. And we’re continuing to extend our capabilities , introducing large language models, in a way that is accurate and secure.
Our Platform
We are a full-stack knowledge management platform built from the ground up for the specific needs of Insurance. This makes us more effective for insurance organizations than off-the-shelf solutions.
Our foundation layer cleans, indexes, and stores data in a way that makes it easy to search. With an architecture that can handle large amounts of data, regardless of source or format.
Our insurance expertise and understanding of industry-specific language enables us to optimize and outperform generic solutions.
Our application layer, with insurance-specific tags, filters, versioning, interpretation notes, is designed to meet the unique needs of staff.
AI Approach
Large Language Models
LLMs offer a new way to extend the capabilities of staff, but only if they can deliver highly-accurate results. However, generic “off-the-shelf” LLMs can produce wildly inaccurate results. Most insurance organizations have a low to zero tolerance for inaccurate information.
Large Language Models
LLMs offer a new way to extend the capabilities of staff, but only if they can deliver highly-accurate results. However, generic “off-the-shelf” LLMs can produce wildly inaccurate results. Most insurance organizations have a low to zero tolerance for inaccurate information.
Human-in-the-Loop
ProNavigator's platform addresses this challenge by using insurance industry knowledge to train its models and a human-in-the-loop process to further de-risk the models. This approach provides full traceability and audit tracking, with a more secure approach than general-purpose AI models.
Referenceable
When knowledge is displayed on our platform, we link to source information, ensuring you can rely on the answers provided. Referenceability isn't just a bonus—it's essential.
Referenceable
When knowledge is displayed on our platform, we link to source information, ensuring you can rely on the answers provided. Referenceability isn't just a bonus—it's essential.
Always up-to-Date
In a dynamic environment, up-to-date information is crucial. We don’t just keep your information current but also alert users when they may be referencing an outdated version.
Share and uncover important communications that might get lost in other channels. Never miss important announcements.
Security
ProNavigator applies enterprise data permissions, ensuring that users only have access to the information they're supposed to see. We employ AES-256 encryption for data at rest and TLS 1.2+ for data in transit. This, in combination with our SOC2 level of compliance, ensures that your company's knowledge stays secured.
Security
ProNavigator applies enterprise data permissions, ensuring that users only have access to the information they're supposed to see. We employ AES-256 encryption for data at rest and TLS 1.2+ for data in transit. This, in combination with our SOC2 level of compliance, ensures that your company's knowledge stays secured.
Knowledge Management run by the Business
It takes more than great software to stand up a world-class knowledge management process; it takes building the business case and right-sized project and change management to get the job done. We understand the high costs of in-house development and maintenance for models and systems. That's why we take care of that for you, so your teams can see value from Day 1.
Our dedicated Implementations team of insurance, technology and business experts helps you articulate the business impact and get documents ready. (This includes helping data clean up duplicate removal, and ensuring source information is accurate. This allows you to focus on what matters most: providing excellent customer service and growing your business.
"ProNavigator's approach to knowledge management has eliminated redundant data, duplicates, and out-of-date pieces of information.
We've reduced our document base by close to 50%”
Book a call to learn how you can use
AI to power your workforce
Good people making
smart software
We are a team of insurance knowledge management experts, passionate about applying technology to lower employee and customer frustrations.
We solve challenges caused by information overload and legacy systems.
We get a lot done and we have fun doing it!
Join our team
You’ve heard our story.
You've seen the proof.
Now you want to join the team.
