The Silent Asset: How Companies Can Leverage Institutional Knowledge From Highly Experienced Staff
Why You Should Read This:
- Mostinsuranceorganizations have highly experienced & tenured staff
- In areas such as claims and underwriting, these people have developed an innate wisdom that drives their success
- That wisdom is often NOT documented anywhere – much of it is instinctual.
- This article focuses on how to retain that knowledge and use technology to capture, manage and share that knowledge...